Frequently Ask Questions

Of course, but some users might not want to send or buy something from another country. All listings on our Auction are individuals, and they have the right to accept or reject a foreign bid. Don't be discouraged, many users will just charge extra for shipping. You can also contact the seller before you bid, to see if he or she is willing to ship to your location and if they will accept an international payment.

I've registered but I haven't received a confirmation e-mail?

Our system automatically sends your registration email when you sign up. There are some reasons you might not have received it. First you should check if your email system has filters, and if so make sure our message wasn't filtered out by a mail filter. Next, you can have your information re-sent to you by visiting this area: Click here to re-send your information. If our system doesn't recognize you, maybe you entered your email incorrectly the first time. In this case, you can re-register. If you are still having problems, please contact us.

Why are some listings bold and others are in the featured auction section?

These are add-on features that can also be added to your listing for a certain fee. It is well worth the extra cost to increase your items exposure and to get more people looking at your listing. These features can be added at the time you list your item.

How can I complain or praise a user when I finish a transaction?

You can leave a user good or bad comments by going to our Feedback page. Once there, type in the User Name, then click the "go" button. Enter feedback in the form provided. You may access multiple items for feedback at once by logging into "MyBeads" and clicking the "Feedback" link.

Why doesn't my password work?

You might have mistakenly entered your password wrong or you might have your Caps Lock on (Capital Letters).

I've forgotten my password. What should I do?

Visit our Forgot your password area. Our system will e-mail your password to the e-mail address we have on file. This is for your security.

How do I change my personal information e-mail, address, phone etc.?

Visit our Change User Information area. You can change all your personal information except your User Name.

Bidder Frequently Asked Questions.

How do I know if I won?

Our system automatically sends the buyer and seller an e-mail when the auction ends. You can also check on your auctions in the MyBeads area. Just log in with your username and password HERE and you will be able to view all items you're watching, bidding on, and have won. The buyer and seller then are responsible for making their own arrangements to conclude the deal. AuctionBeads.com merely offers a venue for buying and selling. We will not, nor cannot, be held responsible for lack of performance by any and all parties as we simply provide a place that allows people to buy and sell. Please do let us know of any problems, however, and we will do our best to help in any way that we can.

What if I bid and I get an error message that my bid is under the minimum bid?

This means that your bid is below the minimum price the seller is asking for. Just place a bid higher than the starting minimum price.

I bid on an item, but it says that I have been outbid?

This means that your bid is lower than another users bid. The higher bid will be accepted until another bid is higher. Usually the other bidder has placed a Proxy Bid. Visit How To Bid for more information on how a proxy bid works.

Can I retract my bid once I have confirmed it?

Yes, but only if there is a legitimate reason. Visit our Retract Your Bid area. Note an explanation is required. Fill out the form and submit your request. The bid may be placed back on the item by Auction Administrator if we feel that the explanation was not legitimate.

I've made a bid on an item, but it has not appeared in the listing.

The reason could be that your web browser might have cached that page. This means that it has saved the older page in a cache directory on your computer and you are viewing that older version of the page. Simply click the reload button for your browser and you should see the updated version of the page with your bid.

What if I am the high bidder, but I haven't heard from the seller?

Usually there is a 3 day time period in which the seller and buyer must be contacted. If for some reason, the seller does not reply to your e-mail, try again. Please note that sometimes people do have computer, personal or health emergencies that prevent them from responding right away. A simple computer virus can stop someone from responding for a week or more. If you have allowed a reasonable time then we sincerely regret that the auction could not be completed. The worst case scenario is to leave the seller a bad comment in our Feedback area. Please note that people sometimes do have personal emergencies. If you notice a seller has an excellent feedback record, but is not responding to your requests, it may be a nice gesture to be a bit patient before posting negative feedback. You can always post negative feedback later on if the situation warrants it, after you know the whole story. It only adds insult to injury if an excellent seller earns negative feedback because of an unexpected hospital stay.

Seller Frequently Asked Questions.

Can I place a bid on my own item?

No, you cannot. Trying to bid on your own item means that you are not willing to sell your item at that price or you are trying to inflate the price, and is not a good indication of a reliable seller. Our system does not allow it, and any sellers caught attempting to bid on their own items may be banished.

I added a listing, but I don't see it?

If you received the confirmation page then your listing has been added. There is a link directly to the item on the confirmation page, simply click this link to view your item or log into your MyBeads area to view items you are currently selling.

Can I add more information to my item after placing it for auction?

Of course! You can add information to your listings by going to the item to add the information to and click on the "Add to/Edit item" link. Please note that once an item has bids on it you cannot change the description by removing information from it, you can only ADD additional information if you have come to realize the need.

Can I add a picture to the item I am selling?

Yes, you can add a picture to your listings by selecting your picture hosting preference when you fill out your Sell Your Item page. You may choose to add an item image by reference to an existing image posted on the web - Example: http://www.yoursite.com/images/mypicture.gif. Or you may choose to add an item image by uploading an image to our servers. You can also add your image to your listings by inserting HTML code in your description. For Example: <img src=http://www.yoursite.com/images/mypicture.gif>

What should I do if the high bidder does not want to pay for the item?

If you have contacted the bidder and they have returned an e-mail saying that they are unable to complete the auction then you may want to contact the next highest bidder to see if he or she is interested. If you feel that the high bidder did not have a proper reason for not completing their obligation to buy, you may leave the bidder a negative comment in our Feedback area.

What if I was the high bidder, but it did not meet the Reserve Price?

It is up to the seller to select a reserve price. If the reserve is not met, it is assumed that the seller was not willing to sell the item at a price below the reserve. If the reserve was not met, then there was no winner for that auction.

How can I end my auction early?

If no bids have been placed, go to the auction item you wish to end early. Click on the link to "Add to/Edit item". Go to the bottom of the edit item page and if the auction has no bids you can end it early. Please note that you may only do this on auctions that do not have bids on them. Once bidding begins, you are obligated to continue with the transaction with the details you have entered when listing the item.